Technical fault followed by shocking service
<p>Hi there,</p> <p>I'm writing to complain about a technical fault followed by really poor service. My wife purchased R100 airtime yesterday through Absa internet banking (number is ********** ). Subsequent to this, I today purchased R50 through Standard Bank and she purchased R70 at an ABSA atm. NONE of these amounts have reflected on her account. On going to the Cell C store at Canal Walk no one in store or at the call centre could tell us where these payments have gone, and clearly none of them could care less that we've paid money without recepit of airtime. In addition to this, Laaiqah and Termaine who "assisted" us in store were not only unable to show us what had happened to our payments, but insisted that the funds not reflecting was not a technical issue but due to our data settings, so apparently our fault! The call centre was equally useless, telling us there was nothing she could do and to please CALL HER in 30 minutes! This is really shocking service from Cell C who I've been with for many years. Can someone please assist in resolving this?</p>
Thank you for notifying us of the above.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Pretty terribly handled by Cell C. Eventually we had the R220 credited to our account, but only after having the Cell C representative condescendingly claim that it was only being done as a "courtesy,. So apparently Cell C only fulfills its obligations as a "courtesy" to clients and the fact that we paid money for a service doesn't matter to them. No one at Cell C has admitted any fault for what is CLEARLY a technical error, and no commitment has been made to preventing this from happening in future. I guess we just can't buy airtime online anymore, or from an ATM??
I've honestly run out of words to explain how pathetic this is. No accountability, no real apology. Really a disgusting, garbage company.
Pretty terribly handled by Cell C. Eventually we had the R220 credited to our account, but only after having the Cell C representative condescendingly claim that it was only being done as a "courtesy,. So apparently Cell C only fulfills its obligations as a "courtesy" to clients and the fact that we paid money for a service doesn't matter to them. No one at Cell C has admitted any fault for what is CLEARLY a technical error, and no commitment has been made to preventing this from happening in future. I guess we just can't buy airtime online anymore, or from an ATM??
I've honestly run out of words to explain how pathetic this is. No accountability, no real apology. Really a disgusting, garbage company.