1 reviews | Active since Dec 2016

01 Dec 2016, 10:00

Teach Customer Service

<p>I changed to Call C and I regret it. The customer service is awful, I'm not a person that will get upset about a lot of things as I know they are just doing their jobs. But for ****s sake don't tell me that a phone I got from there that is barely 2 months old that needs a repair is going to take 7 to 14 working days then when I phone and go multiple times to see what is happening gets told it will take a month. Normally I wouldn't care but to be treated with such rudeness and their shocking ability to be so unhelpful. To where the phone was out down when I asked about my phone just trying to see what is happening since recieving a sms telling me my phone has left the repair centre. Teach your staff to first of all to help and not be on thier own phones when a customer walks in and not be so ****ing rude when asked questions. If I could change back to Vodacome I would but I'm stuck in this contract which they can't even get correct charging wrong amounts just get it together.</p>

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Replies (1)
Cell C
Cell C's reply01 Dec 2016, 10:13
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.

One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,