TARDY AND *********** !!! EXCUSES ALL THE WAY

I submitted my claim documents for a lost phone and paid the excess on 26/01/2015. No one confirmed receipt of proof of payment, I had to call the C-surance everyday for a follow up- they always experience high call volumes and I hold for over 30 minutes - sad! I have sent numerous emails requesting feedback on the handset, I was advised last week - 28/01/2015 that the handset will be dispatched on the same day. To date, I have since been waiting for the handset and requested the tracking number but no success and the excuse I get after following up with them everyday is that the warehouse did not have stock - but I was not informed of the delay. <br> I spoke to Khaya on 03/02/2015 and he informed me that he sent another service provider to deliver the handset for me and I should receive same yesterday or today. Cell C bayside Centurion haven't received the handset. <br> <br> I have called the C-surance and I was informed the handset was only dispatched on Tuesday and I should wait 5-8 days for it to be delivered. I AM SORRY I CAN'T WAIT THAT LONG, I HAVE LONG PAID THE EXCESS AND I WANT MY PHONE BY CLOSE OF BUSINESS TODAY!!!<br> <br> SAD, DISSATISFACTORY &amp