TALKTIME NOT BEING LOADED ONTO MY PHONE AGAIN

IT IS NOW 3 MONTHS SINCE I DID PREPAID VIA MY STANDARDBANK ACCOUNT - CELL C SAY MY QUERY HAS BEEN EXCALATED EVERY TIME I PHONE BUT 3 MONTHS LATER NOTHING.<br> <br> STANDARD BANK SAY IT IS CELL C. THEY ARE DOING NOTHING. THEY SAY THEY ARE PHONING ME AND THEN SEND ME A MESSAGE TO PHONE THE 084140 - I PHONE AND GET TOLD IT IS BEING ESCALATED EVERY TIME. I LOADED R30 TODAY BECAUSE I WAS DESPERATE AND AGAIN NO AIR TIME LOADED AND IT IS 3 HOURS LATER??? I HAVE A FRIEND KAREN WHO HAS BEEN WAITING FOR MONTHS FOR HER TALKTIME TO BE SORTED OUT - A COUPLE HUNDRED RAND.<br> SOMEONE NEEDS TO SORT THIS OUT ASAP... OR I WILL CHANGE SERVICE PROVIDER. I LOAD AIRTIME FOR MY KIDS, MY ****LE AND NO PROBLEM - JUST ME??? I NEVER USED TO HAVE THIS PROBLEM.