CH
Chanel H
1 reviews | Active since Sept 2020
06 Feb 2023, 10:48
Taking your money and not allowing you to cancel
We are trying to cancel a contract taken out more than 10 years ago and we give all the correct details however we cannot recall the address and old number of way back when. So even if the ID and full names and number the contact applies to are correct they refuse to cancel. This is a money making scheme. Now we are forced to continue with the debit order. This will not stand. Next up, Ombud
Helpful (0)
Replies (5)0
Replies (5)CH
Chanel H's updateReviewer Update
16 Mar 2023, 05:31Good day, the contract was cancelled last month and we paid the last amount last month and the sim was turned off then why was it deducted again this month?
CH
Chanel H's update16 Mar 2023, 05:31
Reviewer Update
Good day, the contract was cancelled last month and we paid the last amount last month and the sim was turned off then why was it deducted again this month?
CH
Chanel H's updateReviewer Update
17 Apr 2023, 10:08We went into the shop in January around the 15th and then we were told because he cannot remember his old address he cannot cancel. Then I posted here and then on the 6th of Feb your side contacted us to arrange cancellation and said the 15th of Feb will be his last debit order. On 15 March another full debit order went off and now R45.39 went off. So why are you *****ing from us. Should we report this?
CH
Chanel H's update17 Apr 2023, 10:08
Reviewer Update
We went into the shop in January around the 15th and then we were told because he cannot remember his old address he cannot cancel. Then I posted here and then on the 6th of Feb your side contacted us to arrange cancellation and said the 15th of Feb will be his last debit order. On 15 March another full debit order went off and now R45.39 went off. So why are you *****ing from us. Should we report this?
Cell C's replyOfficial
17 Apr 2023, 11:08The matter has been escalated for further assistance, please expect a call from us to assist.
Regards
^MN
^MN
Cell C's reply17 Apr 2023, 11:08
Official
The matter has been escalated for further assistance, please expect a call from us to assist.
Regards
^MN
^MN
CH
Chanel H's updateReviewer Update
17 Apr 2023, 12:19As per the previous correspondence he does not remember the old information. Please look at the previous correspondence on this matter and look at your recordings on the 6th of February where you promised that the 15th of Feb will be the last debit order. Since then there were two again. We will now go to consumer protection against this *******ion
CH
Chanel H's update17 Apr 2023, 12:19
Reviewer Update
As per the previous correspondence he does not remember the old information. Please look at the previous correspondence on this matter and look at your recordings on the 6th of February where you promised that the 15th of Feb will be the last debit order. Since then there were two again. We will now go to consumer protection against this *******ion
CH
Chanel H's updateReviewer Update
17 Apr 2023, 12:42Will you stop *****ing our money now as you take but with no service as the number was stopped.
CH
Chanel H's update17 Apr 2023, 12:42
Reviewer Update
Will you stop *****ing our money now as you take but with no service as the number was stopped.