Taking R1.50 per day, with no permission

Cell C, I have to say I am one of the most support clients you have on your network. I have recruited so many people purely based on the vision you have and how you are changing the market. I have to now say, for the first time your service and customer care division is revolting and disappointing. Come on guys don't loose focus of service!! For some strange unknown reason I automatically got added to your lucky draw competition which would be great if it was FREE but its NOT. I have been having R1.50 PER DAY deducted off my account since this service magically activated. So I try to de-activate the service yesterday after being given 2 instructions by the call center. After following those instructions, I get a message saying the service is ACTIVATED !! and when i call the call center AGAIN, they say please ignore the message its a system error yet today I call and the service is still active with more funds being deducted!!!! This to me is called theft, who else have you done this to that isn't aware of this service ! I request to to resolve this, pay me back all the funds that has been taken off with a courtesy call to let me know this has been resolved and inform people!!