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MS
Marc S

1 reviews | Active since Jul 2011

01 Mar 2018, 10:17

Taking my money - capped account

Cell C told me a month ago that my Lte A, 100gb connection would be capped at R999!!!!! This month again I have an account of R1200!!!!!!!!!!! WHY????? WHY?????WHY?????

0
Replies (5)
Cell C
Cell C's reply01 Mar 2018, 10:51
Official

Thank you for bringing the matter to our attention. Our team will investigate your query and provide you with feedback with the aim of resolving this matter.

Regards
Cell C | DA

Cell C
Cell C's reply01 Mar 2018, 10:51
Official

Thank you for bringing the matter to our attention. Our team will investigate your query and provide you with feedback with the aim of resolving this matter.

Regards
Cell C | DA

MS
Marc S's update01 Mar 2018, 16:33
Reviewer Update
I’m still waiting for someone to contact me???
Cell C
Cell C's reply02 Mar 2018, 08:06
Official

We apologise for the delay in response. Your query has been assigned to our escalations team. Do expect a call during the course of the day.

Regards

Cell C | DA

Cell C
Cell C's reply02 Mar 2018, 12:58
Official

Mpho confirmed that he has contacted you and the matter is resolved.

Regards

Cell C | DA