Taking My Money But Wont be Getting a Service

Dear Cell C. I would like for you to explain how this works. We did a fiber line request. We were first told it was a move order then told it was a new application. We did this because we sold our house and moved to a new place. The transfer is scheduled for today. We now have a line active in a house we wont be living at and no fiber in the house we are living it. Numerous calls and unhelpful HelloPeter reviews and still no fiber, yet we will be billed for service we wont be able to use. Is this Legal? Is this allowed? Can this be referred to the relevant Ombudsman or Authority that deals with this. We place reviews here, a generic response is received and then we get a call from unhelpful service provider which since my last review I am in the same space with no fiber and then kept being told we cant give you a date but it is active at the old place where you cant use it and are going to be billed for it. Cell C you should be ashamed at your service.