taking airtime out of your account via sim swops

<p>hi i have a sim card that had r1600 airtime suddenly sim went off we phoned the call centre they said we did a sim swop when we didnt r1000 was transfered out they were not willing to assist now on friday the 5th august at 11.21pm there was another sim swop done this time i had over r2700 airtime phoned the call centre same story sim swop was done and they said only about r500 left on the sim call centre refused to help said go to cell c store went to gateway store spoke to 1 of the guys he said its a call centre problem didnt want to really help lucky the manager and another staff member didnt say that and helped us get the recording of the person who phoned in to do the sim swop it was a nigerian guy he knew last 2calls and when last the sim was recharged tho he gave wrong name wasnt asked for id number or address i say inside job thats why the call centre perators cut the call when you want to speak to they supervisors also refuse to give a ref number i lost out r3200+- of airtime and no feedback and no records of the complaint i think cell c call operators are selling personal info to ********* and cell c knows about it and just doesnt care.</p>