Taking advantage of pensioners with tele-sales and then refusing to cancel contracts

<p>My grandmother is in a old age home in Louis Trichardt. She is 88 years old. Tele sales consutants from Cell C targeted her, and got her to sign up for two new contracts, while she had a contract with Cell C for almost 4 years. When the consultant phoned her and offered her a new contract she assumed that her current contract was due for upgrade not understanding why they would phone her if she allready has a contract with them. She then accepted the offer from Cell C and her new phone were delivered. She were now sitting with two contracts. If this wasn't enough, they then contacted her shortly after this, offering her another contract with a simcard only. Being 87 years old she thought this was a sparepart for the phone she already received from them. Then the Billing started and the debitorders went of her account. She was devestated and asked me to help her to try and resolve the problem. I fetched her and took her to Cell C in Polokwane at Mall of the North. Apparently no advantage were given to old people standing in the que so I had to fetch a wheelchair for her, waiting doe 45 minutes before being assisted, this was on the 27th of Januarie 2017. The Manager advised us that there is no way to get out of the contracts unless we take out a new contract and use the voucher that we get to pay off the contracts and penalty fees. We then used the voucher, paid the penalty fees and took out a new contract, asking the Manager twice if she only has one contract on her name now. He reasured us, everything was sorted. On the 15th Cell C debited my grandmother's account with two big amounts. She phoned me being very upset and crying. I have now been strugling for two weeks trying to resolve the isue with the Manager at the Mall of the North. Apparently the other Manager left and he promised to solve the isue. I had to phone him several times after he promissed to phone me back and then he started ignoring my calls getting a other consultant to speak to me. She referred me to Head Office, wich confirmed that one of the contracts were nerver ended and refusing to speak or solve the query with me before speaking to my grandmother. They requested a e-mail to be send by the Old Age Home where she is living. She a 87 year old, must now try and resolve this on her own, and I am 100km from her and can't assist her! This is ridiculous and totally unacceptable. </p>