Taken money off my account without my consent - unable to get money bac****!!

30 Sept 2017 two payments went off my account for Cell C - My original amount for my account set at R423.00 every month. few minutes later another transaction with different reference amount R609.50 went off my account for Cell C. I have waited two days to make sure the money reflect in their account.

i phoned 02 Oct 2017 - made about 3 phone calls each lasted MORE THAN 5 minutes.

Cell C agents advised that i sent my bank statement to ********** this was sent 10h29 02 Oct 2017.

when i phoned back after 14h00 i was told that this is a centralized email address and no one can check if my email came through.

i have spoken to Thabo Mokona a team leader 02 Oct 2017 that advised he will follow up and get back to me - NOTHING HAPPENED after that call.

i have been on the phone with cell c for 30 minutes today 03 Oct 2017 call centre team leader Melanie Buys advised me that there is no manager on duty to assist me. she is unable to put me through to the billing department - NO ONE NOT ONE SINGLE PERSON AT CELL C is able to assist me in getting my money back.

so - CELL C can access your bank account just the way they want to - leave people without money - and then just NO CUSTOMER SERVICE after they ***** from you.