1 reviews | Active since Mar 2017

02 Mar 2017, 14:58

Taken Advantage of by Cell C

<p>There was an increase in my debit order from Cell C for my phone contract with Cell C, even though I only signed up recently. I call Customer Care and a very rude woman explains there was a fee increase and I was notified by SMS. I was NOT notified and am outraged that I am helpless to an increase in my contract with no options or comms around it. I had previously been with Vodacom for 20 years and never experienced this! </p> <p>The Consumers Protection Act is supposed to protect us from a company like Cell C doing this to us!</p> <p> </p> <p>I am outraged but helpless here - and Cell C arent interested as I am stuck having to pay my contract out for the next 20 months!!!!</p>

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Replies (2)
Cell C
Cell C's reply02 Mar 2017, 15:20
Official

As from the 1st of February 2017 the price increase came into effect and notifications were sent.

In terms of your Subscriber Agreement, Cell C has the option of changing any of the charges from time to time, by means of publishing an amended tariff plan and by informing you in writing.

These charges include applicable connection fee, subscription fee, usage charges, sim card fee, goods fee and any other charge relating to the provision of Cell C's services to the customer in terms of the Agreement.

Our consultant will contact you and further elaborate on this matter.

Regards

Cell C | MH

Cell C
Cell C's reply03 Mar 2017, 12:06
Official

Please be advised that Moses could not get hold of you on your contact number. However, he will keep trying.

Regards

Cell C | PN