rR
rianaengelbrecht R

1 reviews | Active since Jun 2016

18 Nov 2016, 06:08

Take responsibility for the service providers you fob us off on!!!

<p>Cell C is TOTALLY unwilling to take ownership fort the fact that they fobbed their PAYING customers off to a (iw ish i could call it a company) but it is not - GLOCELL IS THE MOST USELESS COMPANY EVER!!!! In fact Cell C trying going on their facebook and see what is happening to your customers!!! The stupidist thing i ever did was to renew my contract with cell c through glocell. Their suypport infrastructure is TOTALLY USELESS - if you have a simple query or question for glocell it takes you between and 1 or 2 and that is iof you have the stamina to actually phone hold on for 40 minutes, email and then facebook because lets be honest it is the only medium that works. It is totally unaccetable that we as customers sit here with no recourse to get service and YOU CELL C JUST DONT CARE</p> <p>I will make it my mission for the rest of my conbtract period with YOU and yoiur useless GLOCELL to ensure that EVERYBODY kn ows YOU DO NOT CARE!!!!!!! Very clever never ever a NPS survey for any glocell customer...............be rfesponsible and do some due diligence</p>

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Replies (3)
Cell C
Cell C's reply18 Nov 2016, 07:25
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behaviour rectified. One of our team members will contact you and assist.

We want all our customers to be given proper service.

Regards
Cell C | PN

Cell C
Cell C's reply18 Nov 2016, 09:42
Official

Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

rR
rianaengelbrecht R's update18 Nov 2016, 14:26
Reviewer Update

Good day Cell C - please dont patronise me! Maropeng has told me that Cell C can do nothing and will log it with GloCell! Not the point - I want Cell C to steer this query to the department in Cell C that deals with ther service provider relations and look at the unhappiness of all their customers. No is am not satisfied and neither is any other glocell customer and cell c is just ignoring us.

No cell c you have not resolved my issue - I am BURNING to know whey you have no NPS surveys for glocell customers..........VERY CONVENIENT