System Processes a Frustration

The verification procedure at Cell C is so shockingly bad and outdated. My details have not been updated on the system from over 10 years ago, even though I took out a new contract 4 years ago with my current address being my residential address.

Every time I call I fail the verification process, and have to call again to go through the whole process again. This is so frustrating. There must be an easier way to update your details, and manage any changes. The app isn't up to standard, it takes long to load, and it's not user friendly in the sense that you can easily navigate to find your profile information to check that the details are correct.

When you do update your details, it doesn't seem to update on the customer dashboard on their server.

I have been a loyal Cell C customer for over a decade and I vouch for this network, especially because of the services and costs, but some of the systems and processes really need attention. Unfortunately the customer service operators are the ones who have to bear the brunt of our frustrations.

Please make things easier for your customers.