CM
Clinton M

1 reviews | Active since Sept 2017

06 Sept 2017, 14:49

Switching to Vodacom..

After asking for a sim swap since Friday, and phoning the call center Saturday and Today. I have decided to rather change my service provider. I was sent from one department to the other today, and I have had enough of Cell C.. Not just did they not assist me with a sim swap, they also cut my wife's cell phone off today. They recon it is in arrears.. But if your billing department could do their job properly, then I wont be sitting here today laying yet another Complaint.. And please note that my wife has had a Stroke and is currently in Hospital with no way for me to get a hold of her or the Doctor's to contact me.. Your billing dept can take the hit for this, And I am sharing this with all my groups on FB as well.. Just to see what other people's opinion is on the absolute Disgrace that's called Cell C

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Replies (2)
Cell C
Cell C's reply06 Sept 2017, 15:19
Official

Good afternoon Clinton

Sincere apologies for the manner in which this matter was handled and for the inconvenience caused. This is certainly not the standard of service we want for our customers.

We will ensure that this matter is rectified and hopefully, we will be able to restore your faith in Cell C.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply07 Sept 2017, 07:29
Official

Skhumbuzo could not get hold of you on your contact number. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Best regards,