TM
Tshidiso M
1 reviews | Active since Jun 2024
24 Feb 2025, 20:14
SWIM SWAP REJECTED
I'm so sad that your consultants can't assist me .I recently lost my phone only to be told that the Sim Card I've been using for the past 11 years is registered under a name of "Nokthula" no ID no nothing just that name ..i spoke with them they advised i do an affidavit stating how i acquired the numbers 11 years ago ..only to be told i cant do a swim swap for those numbers unless i come with "Nokthula"i cant afford to change numbers ...everything that belongs to me is registered with those numbers i have proof that I've been the owner of the numbers. Please assist me
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Replies (3)
Cell C's replyOfficial
24 Feb 2025, 20:59Dear Tshidiso M,
Thank you for reaching out to us regarding your SIM swap request.
We understand how important it is to retain access to your mobile number, and we sincerely apologize for the inconvenience this situation has caused you.After reviewing your case, we note that the SIM card in question is currently registered under the name “Nokthula.” As per regulatory requirements, we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
Regards,
Cell C | PN
Thank you for reaching out to us regarding your SIM swap request.
We understand how important it is to retain access to your mobile number, and we sincerely apologize for the inconvenience this situation has caused you.After reviewing your case, we note that the SIM card in question is currently registered under the name “Nokthula.” As per regulatory requirements, we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
Regards,
Cell C | PN
Best regards,
Cell C's reply24 Feb 2025, 20:59
Official
Dear Tshidiso M,
Thank you for reaching out to us regarding your SIM swap request.
We understand how important it is to retain access to your mobile number, and we sincerely apologize for the inconvenience this situation has caused you.After reviewing your case, we note that the SIM card in question is currently registered under the name “Nokthula.” As per regulatory requirements, we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
Regards,
Cell C | PN
Thank you for reaching out to us regarding your SIM swap request.
We understand how important it is to retain access to your mobile number, and we sincerely apologize for the inconvenience this situation has caused you.After reviewing your case, we note that the SIM card in question is currently registered under the name “Nokthula.” As per regulatory requirements, we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
Regards,
Cell C | PN
Best regards,
TM
Tshidiso M's updateReviewer Update
24 Feb 2025, 21:01The number is under a name of Nokthula without any ID and i was actively using this number for 11 years .right now you not treating me like a Cell C customer
TM
Tshidiso M's update24 Feb 2025, 21:01
Reviewer Update
The number is under a name of Nokthula without any ID and i was actively using this number for 11 years .right now you not treating me like a Cell C customer
Cell C's replyOfficial
25 Feb 2025, 08:12Dear Tshidiso,
We understand how frustrating this situation must be for you, and we regret any inconvenience caused.
Since the number is not registered in your name, we are required to follow strict regulatory processes to ensure the rightful owner is requesting the SIM swap.
Cell C | MN
We understand how frustrating this situation must be for you, and we regret any inconvenience caused.
Since the number is not registered in your name, we are required to follow strict regulatory processes to ensure the rightful owner is requesting the SIM swap.
Cell C | MN
Best regards,
Cell C's reply25 Feb 2025, 08:12
Official
Dear Tshidiso,
We understand how frustrating this situation must be for you, and we regret any inconvenience caused.
Since the number is not registered in your name, we are required to follow strict regulatory processes to ensure the rightful owner is requesting the SIM swap.
Cell C | MN
We understand how frustrating this situation must be for you, and we regret any inconvenience caused.
Since the number is not registered in your name, we are required to follow strict regulatory processes to ensure the rightful owner is requesting the SIM swap.
Cell C | MN
Best regards,