Swim swap

I lost my contract data sim card a few months back and couldn't do a sim so eventually decided to do a sim swap, but have been having issues doing the sim swap on the 1st of June I went to Mall of the South to do the Sim swap I had my Id but didn't have proof of residence with me, but the lady that assisted me said I can do the sim swap via the phone if I call the call center, few weeks later I bought the sim not rica'd and called the call center, where I was told that I can't do the sim swap because the sim has not been active for more then 90days. Today the 22 June 2020 I went to mall of newmarket in Alberton to do the sim swap I had my ID and proof of residence and was told that I need an affidavit, now its means i'm being sent back and forth bare in mind I have a new born so going to the store so many times is really risking my babies life and cant be risking at the moment, and what really frustrated me is that the guys at the shop told me that the call center people are lazy he doesn't understand why they are giving me such problems because they can do it... I'm so disappointed with the service I received from both the store in Alberton and the call center..I am paying for the data that keeps expiring. Keep someone who knows what to do call me to let me know which store will assist me, please note i'm a new mother I can't be getting sent back and forth like this... Its really frustrating Thank God my contract is ending at the end of the year so I wont have to deal with you guys, Cell C doesn't deserve customers like me.