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noziphom N

1 reviews | Active since Mar 2017

23 Mar 2020, 17:01

Suspension of my line with no reason

Iam getting annoyed with Cell C. There is a very rude agent who always calls me with a number that is not the Cell C customer care number. Iam skeptical about giving people my personal info especially over the phone, with so many ****s going around. I think this girl's name is Olga she called me today at 16:43pm using this number ***. Omg she is soo rude.. I told her Cell C calls me with 084 140 she forces me to confirm my date of birth. I refused.. She said ' I am going to suspend your line' and she hung up! She did the same thing last Tuesday the 17th of March 2020..i went to Cell C on the 18th and reconnected my line.. I am honestly fed up with this Company. I demand for that girl to call me and apologize I also demand that cell c gives me a free month for the inconvenienced coursed. I have been with Cell C for almost 10 years if not more. I do not appreciate how I am been treated at this very moment.

If Cell C does not value me as their customer anymore, trust me I am happy to change the network and I will leave without paying the rest of contract money that's due! I won't tolerate being treated like this. I am ****ed..

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Replies (1)
Cell C
Cell C's reply23 Mar 2020, 22:06
Official
Hi Portia

We are in receipt of your complaint and apologize for the poor service you have experienced. This is not the norm or standard of service we want for our customers.

We value and appreciate you as our customer.

^PN