Suspending line without subs consent

Good day.<br> <br> Please supply me with the recording of the call that was made on the 31st of August 2015 to your prepaid call centre. Somebody phoned in and impersonated my wife to bar her from all incoming and outgoing calls. My wife phoned the call centre today to get it unbarred and she says that the consultant was very rude to her. Being an employee of a better network I know that it is ******* to suspend a line without the customers consent if no money is owed.<br> <br> Please forward the recording to the email I supp**** in the ID number section of the report.<br> <br> As soon as I receive it I will forward the investigation to ICASA.