Suspending account for NO reason

<p>Since my upgrade in May I have had the same issue every month. I receive an sms to say my account is outstanding of R308.00 I call the call centre and they tell me there is no arrears on the account and they confirm that my account is up to date and that it won't be suspended, and low and behold it gets suspended. </p> <p> </p> <p>I received the same sms twice on Friday 07/07/2017 I called them the lady advised that the sms is incorrect and that I wont have to worry my account will not be suspended. Hahaha again this morning my account was suspended, I called the call centre at 06:30 this morning asking for an explination as to why my account was suspended if they confirmed that everything is paid up? She could not give me one, but unsuspended my account. </p> <p> </p> <p>Thank you for that but this does not help me, every month since May I get suspended for money I do not owe. I want someone who understands accounts a manager or someone in debtors to phone me and explain what the problem is here. I cannot have this every month as I pay my account on time with the amount that the call centre gives me, as I call the call centre to give me the full amount that I owe monthly as I do not trust that the statement that gets sent to me is correct. </p> <p> </p> <p>I did not have this issue before I upgraded my services where I had not choice but to go to a package that was higher than the one I had. </p> <p> </p> <p>PLEASE CAN A MANAGER OR DEBTORS CALL ME, I do not want a call from someone in the call center. </p> <p> </p> <p>Regards </p>