Suspended Wifi Contract.

I received an email from their social media department advising that they tried to contact me but unable to reach me. This was on the 4 August 2023. To date I still have not received a call and my wifi is still suspended. The accounts Department or collection queries department obviously have no idea what they are doing. They requested confirmation of payment on the 28 July 2023 which I emailed through to *** with all the relevant information. I emailed proof of payment through again on the 1 August 2023.I received the auto reply but have had no call back from them. The amount is still showing on my account. I have also received an sms requesting how their service was and if I was happy with the result. Sorry not happy at all, there is no result. If this is the way they treat a longstanding customer then I will not refer Cellc to anyone.