Suspended my account when all their funds were paid

At this point I am a very upset customer due to your service, I had to stay for 2 months to no access to the line and here I was thinking I am at fault to my shocking surprise today I called the call centre to verify all my account is up to day from last month when you block my line? today is the 31st the whole month of September and October is paid and my line only opened today which is already last day of the month so when are you expecting me to use my whole data and minutes in one day? I want it be carried over since it was your fault to suspend when my account is being paid I had to take time off at work to get bank statements to see what is going on