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KB
Khodani B

1 reviews | Active since Jan 2018

20 Jan 2018, 14:00

Suspended Line taking forver to resolve

My line has been suspended for "skipping payments".

Account ********** 34

My line has been suspended for a week for being in arrears, which does not make sense as i have always been on a debit order and even when i changed my banking details i notified them in time and deducted but somehow someone changed my account to "cash" without instruction. I spoke to Ralph from legal on the 12th, eveytime i phone he keeps telling me we are prioritizing your query meanwhile i do not have a functioning phone and its Cell C's fault not mine.

All i need is for you guys to bring my account in good standing - i cannot pay for interest on arrears because you decided not to deduct monthly installments. Not once have i received any feedback all this time unless i phone to find out.

Terrible experience considering i have been with you for many years on different contracts.

0
Replies (4)
Cell C
Cell C's reply22 Jan 2018, 07:22
Official

Good morning Khodani

Sincere apologies for the poor service, we'll ensure that this matter is sorted.

One of our team members will contact you during the course of the day and assist.

Regards

Cell C | PN

Cell C
Cell C's reply24 Jan 2018, 11:31
Official

Danielle confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

KB
Khodani B's update25 Jan 2018, 13:45
Reviewer Update
Good day, Thanks for all your efforts, I thought this would be resolved by now but the phone is still suspended. Although i was advised the arrears will be discounted - I have just noticed Cell C has put through a debit order of over ZAR1000 on my account. This is becoming a nightmare, my phone has been non functional for 2 weeks and I have been billed for the misunderstanding even though I was promised i only need to make a payment for an agreed portion then continue with the rest of the installments as per my contract. Can we try resolve this
KB
Khodani B's update25 Jan 2018, 13:48
Reviewer Update
Danielle did contact me and thanks for the professionalism and effort to try resolve, but it seems the issue was not resolved - phone is till suspended and a debit of over a a thousand was deducted off my account.