Suspended line because of covid19

Good day cell C, I have been communicating with you via the customer care line about a months grace as I have not been paid or working through this pandemic. After 2 weeks of calls Cell C only emailed me what forms I must send to you last night (06 May) and today (07 May) you have suspended my phone. You didn’t give me time as I was promised?! I am highly annoyed about this and now your call Centre agents are extremely rude and do not care. Please can someone get in touch with me to rectify this ASAP. I have never missed a payment until now but I asked cell C for a months grace, it is not my fault it took you guys so long to send the email to me regarding what documents are needed. Please get in touch with me. Regards Nicholis Lotis