DM
Debra M

1 reviews | Active since May 2016

13 May 2016, 14:41

Suspended Line

So, I called in last week to update my account details. It was done...apparently. I paid manually for the payment missed last month and I was told that the amount for May will be debited end of May. I asked the consultant who confirmed that my line will not be suspended. I phoned a couple of times and I always got different values from the consultants...nonetheless, I paid for only 1 month and line was activated. A few days last (this week) I get an sms saying my account is in arrears....the problem that I didn't want hence the many phone calls and verifications. Okay, I called in to make payment arrangements for the 12th May. Later during the day I called to find out and the consultant confirmed that there were notes on the system and the outstanding amount will be debited. Bathong kante, the debit was sent through for the WRONG account number!! THE OLD ONE THAT I ASKED TO BE REMOVED FROM THE SYSTEM A FEW DAYS AGO!!!! Now as we speak.....I cannot make important calls because CELL C decided to suspend my line again and I asked if I should make a manual payment BUT NOO!!!! Please ACTIVATE MY LINE. I am not happy with the fact that I now need to be phoneless but your consultants were the *********** ones! Cell C really....I regret the day I set my foot on your door nxa.

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Replies (1)
Cell C
Cell C's reply14 May 2016, 05:36
Official
We are in receipt of your complaint and apologise for the inconvenience caused. One of our team members will contact you and assist. Regards Cell C | PN