suspended line

I cant count how many times I've done this , my line has been suspended for non payment after payment was made and proof is been sent through. This happens every single month the call centre agents are no help as they clearly don't know what they are doing .every month without fail they tell me that the matter has been resolved to just have the same thing happen the next month. Customer services is pathetic I fell cell c should shut down completely. I work in a call centre and if this was to happen in my work place the agents would've been dismissed or issued with paper work. I want to terminate my contract with cell c ....and I want to be compensated for the unnecessary trouble I've gone through with this company. the agents that you speak to over the phone does not know what's going on when they run out of reasons they just say send through proof , yet after this has been done they just suspended your line.im sick and tired of this. they are *********** there customer service sucks , this is because they are either lazy or were not trained. I will have my lawyers contact them. I want my line active as I pay my bill on time and the correct amounts each month .