Suspended Contract

On the 26th July I did an eft payment to my Cell and Wifi account with Cellc. I noted on the Cellc App that my cell was paid but not my Wifi. I called the customer care centre and reported this. The lady mentioned that she could see my cell was paid but not my Wifi. I realised that I had paid the money into the incorrect account .I emailed *** as I was given this email address, advising them of the account number I had used and the correct number. I received a response from Nonhlanhla requesting proof of payment which I sent through and received a case number ***. Nothing after that. I tried to use my cell and wifi on the 03/08/2023 and was advised my contract had been suspended. I called the customer care this morning. They can see it has been paid but advised me the contract was suspended due to arrears. I had sent a 2nd email on the 03/082023 to the same email with proof of payment again and have had no response. The customer care agent switched on my phone and wifi, Please do not suspend again as an explanation regarding my wifi was emailed to you. Please rectify Immediately.