MO
MAGDA O
1 reviews | Active since Mar 2009
18 Feb 2025, 14:08
SUSPENDED ACCOUNT AFTER UPGRADE A WEEK LATER - CELL C DID NOT SUBMIT THE DEBIT ORDER AFTER SYSTEM ERROR TWICE FROM THEIR SIDE!
Actually no rating. Cell C failed to resubmit debit order after system error twice in 1 month (25 &28 jan). spent whole morning on 8th Feb to upgrade - collect new phone etc. on 19th feb account was suspended after non payment of debit order end of January 2025. Standard debitorder for the last 2 years plus! to my surprise and many phone calls to found out what is problem - to hear they didnt get a payment - *********** in doing their job!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
18 Feb 2025, 14:39Dear Magda,
Thank you for bringing the matter to our attention.
We sincerely apologize for the frustration this has caused you and would like to make this right for you. We understand how critical it is for your payments to be processed correctly, and we apologize for the system errors that led to the missed debit orders.
In order to resolve this matter as quickly as possible, could you please send us a private message with your account details? This will allow us to look into the issue and provide you with the appropriate assistance.
Thank you for bringing the matter to our attention.
We sincerely apologize for the frustration this has caused you and would like to make this right for you. We understand how critical it is for your payments to be processed correctly, and we apologize for the system errors that led to the missed debit orders.
In order to resolve this matter as quickly as possible, could you please send us a private message with your account details? This will allow us to look into the issue and provide you with the appropriate assistance.
We appreciate your patience and look forward to resolving this for you.
Regards
Cell C | DA
Regards
Cell C | DA
Cell C's reply18 Feb 2025, 14:39
Official
Dear Magda,
Thank you for bringing the matter to our attention.
We sincerely apologize for the frustration this has caused you and would like to make this right for you. We understand how critical it is for your payments to be processed correctly, and we apologize for the system errors that led to the missed debit orders.
In order to resolve this matter as quickly as possible, could you please send us a private message with your account details? This will allow us to look into the issue and provide you with the appropriate assistance.
Thank you for bringing the matter to our attention.
We sincerely apologize for the frustration this has caused you and would like to make this right for you. We understand how critical it is for your payments to be processed correctly, and we apologize for the system errors that led to the missed debit orders.
In order to resolve this matter as quickly as possible, could you please send us a private message with your account details? This will allow us to look into the issue and provide you with the appropriate assistance.
We appreciate your patience and look forward to resolving this for you.
Regards
Cell C | DA
Regards
Cell C | DA
MO
MAGDA O's updateReviewer Update
18 Feb 2025, 16:32sent proof already. now she just have to do her job and sort out the issue and get the account activated asap.
MO
MAGDA O's update18 Feb 2025, 16:32
Reviewer Update
sent proof already. now she just have to do her job and sort out the issue and get the account activated asap.
MO
MAGDA O's updateReviewer Update
18 Feb 2025, 17:19Done as requested. Please check your mailbox hope you not serious that I need to wait 24 to 72 hours to get this activated!
MO
MAGDA O's update18 Feb 2025, 17:19
Reviewer Update
Done as requested. Please check your mailbox hope you not serious that I need to wait 24 to 72 hours to get this activated!