Support's 48 Hours Response Time is UP
Hi Cell C,
Yet again I am astounded at your Customer Service. Your 48 Hours Are UP!
I sent an email to the Support Person and C-Fiber Support over 48 hours ago to request information about the Black Box that is still not delivered as per Contract Agreement and thus if you charge me at the end of the month and the Black box is not delivered there will be problems.
It's been 2 weeks since the black box was set on back order.
So please again tell me why I should use your services?
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
22 Feb 2019, 07:22Good morning Corne
You have come through to the correct channel for assistance, apologies for the poor service you have experienced.
One of our team members will follow up on this matter and assist.
Regards
Cell C | PN
You have come through to the correct channel for assistance, apologies for the poor service you have experienced.
One of our team members will follow up on this matter and assist.
Regards
Cell C | PN
Cell C's reply22 Feb 2019, 07:22
Official
Good morning Corne
You have come through to the correct channel for assistance, apologies for the poor service you have experienced.
One of our team members will follow up on this matter and assist.
Regards
Cell C | PN
You have come through to the correct channel for assistance, apologies for the poor service you have experienced.
One of our team members will follow up on this matter and assist.
Regards
Cell C | PN
's updateReviewer Update
22 Feb 2019, 08:20Please do, as this is the 4th issue I reported on hello Peter this month of February of 2019.
's update22 Feb 2019, 08:20
Reviewer Update
Please do, as this is the 4th issue I reported on hello Peter this month of February of 2019.
Cell C's replyOfficial
22 Feb 2019, 16:01Funiwe has been in contact with you to assist with this matter. She advised that she will escalate this matter to Fibre for further assistance.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply22 Feb 2019, 16:01
Official
Funiwe has been in contact with you to assist with this matter. She advised that she will escalate this matter to Fibre for further assistance.
Regards
Cell C | PN
Regards
Cell C | PN
's updateReviewer Update
25 Feb 2019, 17:53As yet again we reach 48 hours with no response and as I am getting impatient due to no feedback after that call.
I am requesting that the cost of February will be carried by Cell C as the legal bound contract has not been full filled and I am fed up of always to complain just to get a response.
If not, have your legal team contact me, so i can explain the issues I have been having in JUST ONE ****** MONTH
This is not negotiable
Thanks
's update25 Feb 2019, 17:53
Reviewer Update
As yet again we reach 48 hours with no response and as I am getting impatient due to no feedback after that call.
I am requesting that the cost of February will be carried by Cell C as the legal bound contract has not been full filled and I am fed up of always to complain just to get a response.
If not, have your legal team contact me, so i can explain the issues I have been having in JUST ONE ****** MONTH
This is not negotiable
Thanks