Superior incompetence and inefficiency.

I came to Denmark in Nov 2020, I had my mobile on roaming to receive OTP's from my bank. I decided to stay indefinitely. After 3 months, my roaming cut off (this happens after 3 months). In order for me to have it turned back on though, was an utter nightmare.

Getting transferred from agent to agent, getting cut off (as they do when they transfer you - I'll never understand how they manage this??), non stop holding on the line, and this whilst I'm phoning from Denmark - I wasted too much money. And only to have the agents tell me I need to be in SA before I can turn it back on?? Who trains the agents??

Finally it started working... and only for 1 week!!

So I started this entire tedious process again. This time the agent tells me there are roaming infrastructure changes, and I need to connect to the Vodacom network... but I'm sitting in Denmark?? How do select a South African network whilst in Denmark, it doesn't show up obviously! Then they tell me they will escalate my case to the IT department... low and behold I get an email 2 days later saying they tried to contact me but couldn't!

You know what they did? They probably called me on my South African number which OBVIOUSLY doesn't work!! I gave the agent my Danish number but she no doubt didn't pass it on to IT. This level of incompetence and lack of communication between agents is truly astounding. Do they not take notes of each case on a system where agents can immediately see what was previously the issue?? Superior inefficiency.

I need this sorted out, this can not go on. Please Cell C!!