WW
Werner W
1 reviews | Active since Dec 2022
19 Feb 2024, 19:57
Super Bad Service - Cell C
If I could review 0 I would have, I had an account/contract with Cell C 2017, my contract ended 2019 of which I cancelled the contract due to poor service delivery. Cell C did not cancel my contract in time and I got billed for a new contract. I found out 2019 that I owed them money of which I was not aware of and then the attorny, debt collectors started their harrasment, Now we are in 2024 and still no relieve. I got a mail stating that I owed Cell C R689.00 so I made and arrangement to pay over 3 months and I did. Now I am struggling after a numerous of mails back and forth to get a settlement letter in order to get the attorneys off my back
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
19 Feb 2024, 20:09Dear Werner Wehrmann
Thank you for contacting Cell C.
We deeply apologize for the distressing experience you have encountered with our services, particularly regarding the unresolved issue stemming from your contract cancellation in 2019. It is unacceptable that you have been subjected to harassment and inconvenience due to our failure to properly address your concerns.
We understand the importance of providing a settlement letter in a timely manner, and we are committed to resolving this matter for you as quickly as possible. We have referred your query to our Team, we will be in touch within 24-48 working hours to further assist.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We deeply apologize for the distressing experience you have encountered with our services, particularly regarding the unresolved issue stemming from your contract cancellation in 2019. It is unacceptable that you have been subjected to harassment and inconvenience due to our failure to properly address your concerns.
We understand the importance of providing a settlement letter in a timely manner, and we are committed to resolving this matter for you as quickly as possible. We have referred your query to our Team, we will be in touch within 24-48 working hours to further assist.
Regards,
Cell C | TM
Best regards,
Cell C's reply19 Feb 2024, 20:09
Official
Dear Werner Wehrmann
Thank you for contacting Cell C.
We deeply apologize for the distressing experience you have encountered with our services, particularly regarding the unresolved issue stemming from your contract cancellation in 2019. It is unacceptable that you have been subjected to harassment and inconvenience due to our failure to properly address your concerns.
We understand the importance of providing a settlement letter in a timely manner, and we are committed to resolving this matter for you as quickly as possible. We have referred your query to our Team, we will be in touch within 24-48 working hours to further assist.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We deeply apologize for the distressing experience you have encountered with our services, particularly regarding the unresolved issue stemming from your contract cancellation in 2019. It is unacceptable that you have been subjected to harassment and inconvenience due to our failure to properly address your concerns.
We understand the importance of providing a settlement letter in a timely manner, and we are committed to resolving this matter for you as quickly as possible. We have referred your query to our Team, we will be in touch within 24-48 working hours to further assist.
Regards,
Cell C | TM
Best regards,