KK
Khanyisa K
1 reviews | Active since May 2021
20 Jun 2025, 10:45
Super Angry!!
I have been getting a horrible service from Cell C these past few weeks, the issue started with when I wanted to blacklist my device which took them a week to do that. Yesterday I went to your store for a sim swap and they did not activate my line as it was suspended due to theft, I called the customer support this morning and spoke to Nosipho who ensured that she will have the line activated and will contact me back it’s been two hours now I’m still waiting, I need to activate my WhatsApp and make calls for my deliveries. Why do I have to go through so much to get assistance? Do you understand the inconvenience caused by this, I cannot even login to some of my apps because they sending the OTP to this line and it’s blocked!! Why did the person in store not activate the line first place? Even after calling your customer service and promised I will be helped here I am still waiting this is BS.
Helpful (0)
Replies (36)0
Replies (36)
Cell C's replyOfficial
20 Jun 2025, 11:00Dear Khanyisa,
Thank you for getting in touch.
Please accept our sincere apologies for the delay and the inconvenience you have experienced.
We understand how critical it is to have your SIM card active, especially when it affects access to essential services like WhatsApp, OTPs, and delivery coordination. You should not have had to go through this prolonged process.
Please be assured that we are urgently following up with our support and technical teams to finalise the activation of your line. A senior agent will contact you shortly to confirm once your service is restored.
Your frustration is valid, and we are committed to resolving this as quickly as possible.
Regards,
Cell C | MN
Thank you for getting in touch.
Please accept our sincere apologies for the delay and the inconvenience you have experienced.
We understand how critical it is to have your SIM card active, especially when it affects access to essential services like WhatsApp, OTPs, and delivery coordination. You should not have had to go through this prolonged process.
Please be assured that we are urgently following up with our support and technical teams to finalise the activation of your line. A senior agent will contact you shortly to confirm once your service is restored.
Your frustration is valid, and we are committed to resolving this as quickly as possible.
Regards,
Cell C | MN
Cell C's reply20 Jun 2025, 11:00
Official
Dear Khanyisa,
Thank you for getting in touch.
Please accept our sincere apologies for the delay and the inconvenience you have experienced.
We understand how critical it is to have your SIM card active, especially when it affects access to essential services like WhatsApp, OTPs, and delivery coordination. You should not have had to go through this prolonged process.
Please be assured that we are urgently following up with our support and technical teams to finalise the activation of your line. A senior agent will contact you shortly to confirm once your service is restored.
Your frustration is valid, and we are committed to resolving this as quickly as possible.
Regards,
Cell C | MN
Thank you for getting in touch.
Please accept our sincere apologies for the delay and the inconvenience you have experienced.
We understand how critical it is to have your SIM card active, especially when it affects access to essential services like WhatsApp, OTPs, and delivery coordination. You should not have had to go through this prolonged process.
Please be assured that we are urgently following up with our support and technical teams to finalise the activation of your line. A senior agent will contact you shortly to confirm once your service is restored.
Your frustration is valid, and we are committed to resolving this as quickly as possible.
Regards,
Cell C | MN
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Khanyisa K's updateReviewer Update
20 Jun 2025, 13:36I’m still waiting, will the line be activated today or what?
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Khanyisa K's update20 Jun 2025, 13:36
Reviewer Update
I’m still waiting, will the line be activated today or what?
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Khanyisa K's updateReviewer Update
20 Jun 2025, 13:56You not answering my question.
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Khanyisa K's update20 Jun 2025, 13:56
Reviewer Update
You not answering my question.
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Khanyisa K's updateReviewer Update
20 Jun 2025, 14:53When because I’m stranded and I need my cellphone number to access my apps so when will the line be reactivated? I called them this morning and your customer support did not assist me. Do you know the amount of stress you are putting me through?
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Khanyisa K's update20 Jun 2025, 14:53
Reviewer Update
When because I’m stranded and I need my cellphone number to access my apps so when will the line be reactivated? I called them this morning and your customer support did not assist me. Do you know the amount of stress you are putting me through?
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Khanyisa K's updateReviewer Update
20 Jun 2025, 15:55I’m getting really annoyed right now, when is this issue gonna be resolved???!
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Khanyisa K's update20 Jun 2025, 15:55
Reviewer Update
I’m getting really annoyed right now, when is this issue gonna be resolved???!
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Khanyisa K's updateReviewer Update
20 Jun 2025, 23:51It’s been more than 5 hours now waiting for the call, can you guys refund me the money I used to purchase that eSIM for the sim swap so I can port my number to another service provider, clearly if I continue with you guys I will continue getting this horrible service. I’ve been with Cell C for years and this is how you treat your clients?
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Khanyisa K's update20 Jun 2025, 23:51
Reviewer Update
It’s been more than 5 hours now waiting for the call, can you guys refund me the money I used to purchase that eSIM for the sim swap so I can port my number to another service provider, clearly if I continue with you guys I will continue getting this horrible service. I’ve been with Cell C for years and this is how you treat your clients?
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Khanyisa K's updateReviewer Update
20 Jun 2025, 23:52I don’t think I wanna continue with you guys anymore, please refund my money, reactive the line so I can move to another provider.
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Khanyisa K's update20 Jun 2025, 23:52
Reviewer Update
I don’t think I wanna continue with you guys anymore, please refund my money, reactive the line so I can move to another provider.
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Khanyisa K's updateReviewer Update
20 Jun 2025, 23:54People need to understand the service you give to your clients, you **** and said someone was working on this issue as we speak but it’s still not resolved, do you understand I still do not have access to my apps?
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Khanyisa K's update20 Jun 2025, 23:54
Reviewer Update
People need to understand the service you give to your clients, you **** and said someone was working on this issue as we speak but it’s still not resolved, do you understand I still do not have access to my apps?
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Khanyisa K's updateReviewer Update
21 Jun 2025, 11:13The time is now 11 and I have not received any call from your “team” can I please get my refund for the eSIM that I purchased from you guys so I can move to another service provider that is willing to assist.
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Khanyisa K's update21 Jun 2025, 11:13
Reviewer Update
The time is now 11 and I have not received any call from your “team” can I please get my refund for the eSIM that I purchased from you guys so I can move to another service provider that is willing to assist.
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Khanyisa K's updateReviewer Update
21 Jun 2025, 11:58Can you guys just refund me my money for the esim back, I will go to Telkom now so I need to use that money for another SIM card. You can use the account number on the bank statement I sent you. I’m not going back and forth with you guys today. You’ve just lost a customer, send my money so we can part ways I’m done!
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Khanyisa K's update21 Jun 2025, 11:58
Reviewer Update
Can you guys just refund me my money for the esim back, I will go to Telkom now so I need to use that money for another SIM card. You can use the account number on the bank statement I sent you. I’m not going back and forth with you guys today. You’ve just lost a customer, send my money so we can part ways I’m done!
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Khanyisa K's updateReviewer Update
21 Jun 2025, 13:31It’s been an hour now and I have not received any call from you guys. It’s Saturday today and the stores closes early I said refund my money so I can go to Telkom I don’t have time for your nonsense
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Khanyisa K's update21 Jun 2025, 13:31
Reviewer Update
It’s been an hour now and I have not received any call from you guys. It’s Saturday today and the stores closes early I said refund my money so I can go to Telkom I don’t have time for your nonsense
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Khanyisa K's updateReviewer Update
21 Jun 2025, 13:41It’s been an hour now and I have not received any call from you guys. It’s Saturday today and the stores closes early I said refund my money so I can go to Telkom I don’t have time for your nonsense
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Khanyisa K's update21 Jun 2025, 13:41
Reviewer Update
It’s been an hour now and I have not received any call from you guys. It’s Saturday today and the stores closes early I said refund my money so I can go to Telkom I don’t have time for your nonsense
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Khanyisa K's updateReviewer Update
21 Jun 2025, 13:58I think I have been patient enough, send my money now!!
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Khanyisa K's update21 Jun 2025, 13:58
Reviewer Update
I think I have been patient enough, send my money now!!
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Khanyisa K's updateReviewer Update
21 Jun 2025, 14:37I’m not willing to wait I mentioned that to you, all I want is my money so I can part ways. I have work for a network provider before and I know it doesn’t take this long for the line to be reactivated. So I will go somewhere better. Send my money!!!
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Khanyisa K's update21 Jun 2025, 14:37
Reviewer Update
I’m not willing to wait I mentioned that to you, all I want is my money so I can part ways. I have work for a network provider before and I know it doesn’t take this long for the line to be reactivated. So I will go somewhere better. Send my money!!!
Cell C's replyOfficial
21 Jun 2025, 14:43The matter has been escalated and marked as urgent. Feedback will be provided as soon as possible.
Cell C | DA
Cell C | DA
Cell C's reply21 Jun 2025, 14:43
Official
The matter has been escalated and marked as urgent. Feedback will be provided as soon as possible.
Cell C | DA
Cell C | DA
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Khanyisa K's updateReviewer Update
21 Jun 2025, 14:46I want my money, please refund me my ****en money!!! You failed to assist me now give me my money!
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Khanyisa K's update21 Jun 2025, 14:46
Reviewer Update
I want my money, please refund me my ****en money!!! You failed to assist me now give me my money!
Cell C's replyOfficial
21 Jun 2025, 14:59Feedback on your refund query will be provided as soon as possible.
Cell C | DA
Cell C | DA
Cell C's reply21 Jun 2025, 14:59
Official
Feedback on your refund query will be provided as soon as possible.
Cell C | DA
Cell C | DA
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Khanyisa K's updateReviewer Update
21 Jun 2025, 15:02I told you the stores close early so since you failed on reactivating my line the least you can do is give me my money, I cannot got another day without my number so please send my money and unsuspend the line so I can go port it. I’m tired of this whole thing.
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Khanyisa K's update21 Jun 2025, 15:02
Reviewer Update
I told you the stores close early so since you failed on reactivating my line the least you can do is give me my money, I cannot got another day without my number so please send my money and unsuspend the line so I can go port it. I’m tired of this whole thing.
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Khanyisa K's updateReviewer Update
21 Jun 2025, 15:51It’s almost an hour now waiting for you guys!!!
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Khanyisa K's update21 Jun 2025, 15:51
Reviewer Update
It’s almost an hour now waiting for you guys!!!
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Khanyisa K's updateReviewer Update
21 Jun 2025, 18:05I told you I will not willing to wait again, now let’s talk about when are you going to process my money? Do you realise that we have now reached 48 hours of no assistance?
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Khanyisa K's update21 Jun 2025, 18:05
Reviewer Update
I told you I will not willing to wait again, now let’s talk about when are you going to process my money? Do you realise that we have now reached 48 hours of no assistance?
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Khanyisa K's updateReviewer Update
22 Jun 2025, 10:32That’s BS I want my money!!
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Khanyisa K's update22 Jun 2025, 10:32
Reviewer Update
That’s BS I want my money!!
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Khanyisa K's updateReviewer Update
22 Jun 2025, 10:52Can you ****en stop apologising and give me my money. I will not take this to Twitter so everyone can see the kind of ****mers you are. And clearly I need to involve my lawyers too because I will not let you **** me my money. You cannot assist me so why are you not sending me my money? If this issue is not resolved in the next hour you will have to deal with my lawyers I’m not joking with you.
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Khanyisa K's update22 Jun 2025, 10:52
Reviewer Update
Can you ****en stop apologising and give me my money. I will not take this to Twitter so everyone can see the kind of ****mers you are. And clearly I need to involve my lawyers too because I will not let you **** me my money. You cannot assist me so why are you not sending me my money? If this issue is not resolved in the next hour you will have to deal with my lawyers I’m not joking with you.
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Khanyisa K's updateReviewer Update
22 Jun 2025, 12:30My money is still not in my account.
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Khanyisa K's update22 Jun 2025, 12:30
Reviewer Update
My money is still not in my account.
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Khanyisa K's updateReviewer Update
22 Jun 2025, 14:57You are so good at ignoring people your slogan should change to the people’s ignorer!!! Why have you not processed my money!! I need your manager to contact me right now
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Khanyisa K's update22 Jun 2025, 14:57
Reviewer Update
You are so good at ignoring people your slogan should change to the people’s ignorer!!! Why have you not processed my money!! I need your manager to contact me right now
Cell C's replyOfficial
22 Jun 2025, 15:46Please rest assured that your query has been escalated to our management team for urgent attention who is actively reviewing your case and will ensure that the matter is resolved as quickly as possible.
Cell C | DA
Cell C | DA
Cell C's reply22 Jun 2025, 15:46
Official
Please rest assured that your query has been escalated to our management team for urgent attention who is actively reviewing your case and will ensure that the matter is resolved as quickly as possible.
Cell C | DA
Cell C | DA
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Khanyisa K's updateReviewer Update
22 Jun 2025, 16:06Philile called me yesterday and said the exact same thing, which was a lie became here I am 48 hours later still waiting for the number to be activated, so who’s the fool here?
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Khanyisa K's update22 Jun 2025, 16:06
Reviewer Update
Philile called me yesterday and said the exact same thing, which was a lie became here I am 48 hours later still waiting for the number to be activated, so who’s the fool here?
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Khanyisa K's updateReviewer Update
23 Jun 2025, 09:53Are you gonna send my money or not?
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Khanyisa K's update23 Jun 2025, 09:53
Reviewer Update
Are you gonna send my money or not?
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Khanyisa K's updateReviewer Update
23 Jun 2025, 10:50Guys I’m tired of this nonsense, I want my money!!
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Khanyisa K's update23 Jun 2025, 10:50
Reviewer Update
Guys I’m tired of this nonsense, I want my money!!
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Khanyisa K's updateReviewer Update
23 Jun 2025, 11:33No you don’t understand anything, why are you not refunding me my money?
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Khanyisa K's update23 Jun 2025, 11:33
Reviewer Update
No you don’t understand anything, why are you not refunding me my money?
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Khanyisa K's updateReviewer Update
23 Jun 2025, 13:09Guys I want my money back, I’m not going to go another day without my number do you ****en know the stress you are causing me and I AM UNABLE to access my APPS what the hell do you want me to do!??!
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Khanyisa K's update23 Jun 2025, 13:09
Reviewer Update
Guys I want my money back, I’m not going to go another day without my number do you ****en know the stress you are causing me and I AM UNABLE to access my APPS what the hell do you want me to do!??!
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Khanyisa K's updateReviewer Update
23 Jun 2025, 13:20You have been saying that your team is working on resolving this from Friday last week so I’m tired of hearing the same story all the damn time, I told you yesterday if you cannot resume my line just refund me my money so I can move to Telkom what part of this are not understanding?
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Khanyisa K's update23 Jun 2025, 13:20
Reviewer Update
You have been saying that your team is working on resolving this from Friday last week so I’m tired of hearing the same story all the damn time, I told you yesterday if you cannot resume my line just refund me my money so I can move to Telkom what part of this are not understanding?
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Khanyisa K's updateReviewer Update
23 Jun 2025, 14:16Listen I just said I want my money and do not required your assistance anymore cos you failed. Just refund me my money.
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Khanyisa K's update23 Jun 2025, 14:16
Reviewer Update
Listen I just said I want my money and do not required your assistance anymore cos you failed. Just refund me my money.
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Khanyisa K's updateReviewer Update
23 Jun 2025, 15:23I have now involved ICASA in this since you are failing to assist me, I have all the evidence that I have tried everything to get assistance from you guys and you have failed me, clearly you will be able to do your work when they reach out to you.
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Khanyisa K's update23 Jun 2025, 15:23
Reviewer Update
I have now involved ICASA in this since you are failing to assist me, I have all the evidence that I have tried everything to get assistance from you guys and you have failed me, clearly you will be able to do your work when they reach out to you.
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Khanyisa K's updateReviewer Update
23 Jun 2025, 16:23So you are telling me to take another taxi and waste money by going to your stores again? You have my account number on the bank statement I sent so what is so hard to just refund my money. Contact your V&A Waterfront store, I will send you the receipt. I don’t understand anything and I’m not patient I want my money so don’t appreciate me for anything!!
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Khanyisa K's update23 Jun 2025, 16:23
Reviewer Update
So you are telling me to take another taxi and waste money by going to your stores again? You have my account number on the bank statement I sent so what is so hard to just refund my money. Contact your V&A Waterfront store, I will send you the receipt. I don’t understand anything and I’m not patient I want my money so don’t appreciate me for anything!!
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Khanyisa K's updateReviewer Update
23 Jun 2025, 16:49Just process my money I’m not wiling to wait now. I have exhausted my patience.
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Khanyisa K's update23 Jun 2025, 16:49
Reviewer Update
Just process my money I’m not wiling to wait now. I have exhausted my patience.
Cell C's replyOfficial
23 Jun 2025, 17:09Hi Khanyisa,
Please reboot your device and test the number as it is now active.
We do apologise for the delay in resolving this issue.
Cell C | MT
Please reboot your device and test the number as it is now active.
We do apologise for the delay in resolving this issue.
Cell C | MT
Cell C's reply23 Jun 2025, 17:09
Official
Hi Khanyisa,
Please reboot your device and test the number as it is now active.
We do apologise for the delay in resolving this issue.
Cell C | MT
Please reboot your device and test the number as it is now active.
We do apologise for the delay in resolving this issue.
Cell C | MT