SUFFERING FOR CELL C'S MISTAKE!!!!!!!

I have a MAJOR problem with Cell C. So my mom used my contract number that was on my name but she paid the account. She lost her cellphone and that made my dad to take over my contract and pay it on my mom's behalf. So the sales consultant never said there is an outstanding amount that we need to pay, assuming it will go over to the new contract.

In December my mom's phone got suspended and Cell C's answer to this is THEY DO NOT KNOW how this happened, they switched it back on. The 4th of January my mom's phone was cut off again, this time saying that THE NUMBER DOES NOT EXIST!!! which is IMPOSSIBLE!!!!!!! When my Dad phoned they said its over for LEGAL ACTTION. He decided to go to the closest shop to sort this out, on my dad's bank statements showed that the debit order goes off.(So they still DO NOT KNOW WHY THIS HAPPENED). If I DID NOT MENTION TO LOOK AT MY PROFILE they still wouldn't have known what happened.

We paid the amount and needed to give them the proof of payment, and get a new sim and phone the people to code the number on the system AGAIN. Today 6th of January we phoned because the number STILL DOES NOT WORK!!!! Now they are busy logging a call and no further information is given!!!!

I WOULD NOT RECOMMEND CELL C IF THE SERVICE IS THIS PATHETIC!!!!!!!!!!!

HOW LONG ARE WE GOING TO WAIT FOR A MISTAKE MADE BY CELLL C??? BECAUSE SURELY A PERSON WOULD HAVE SEEN THAT THE NUMBER IS LINKED TO 2 PROFILES AND I DO NOT KNOW HOW CELL C WOULD HAVE TAKEN LEGAL ACTION WITHOUT PHONING OR EMAILING ME!!!!!!! BTW THEY DO HAVE MY ALTERNATIVE NUMBER

PATHETIC!!!!!!!!!!!