DR
Daniel R

1 reviews | Active since Jan 2011

08 Mar 2015, 18:10

Sudden Increase contrary to agreed contract:

On or about 13/02/2014 concluded 2 year contract with Cell C. Took 4 months with help of Hellopeter to get Cell C to honour contract agreed to. Now 1/02/2015 monthly subscription fees suddenly increased by R20.00<br> Numerous emails and telephone calls to customer service only resulted in being told see \Clause 20.5 of Subscriber Terms and Conditions". Was promised that my complaint be referred to Cell C legal department but no confirmation this been done"

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Replies (1)
Cell C
Cell C's reply09 Mar 2015, 08:33
Official
Hello 5005d,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN