FB
Fuzail B

1 reviews | Active since Mar 2012

23 Oct 2015, 20:50

Such Terrible Service

I went into Cell C today to find out when my contract is up for renewal. Also I wanted to transfer contracts I have with other networks to cell c. I walked I tot the store and no one acknowledged me. Everyone carried on on their phones behind the counter. Finally I went to a lady sitting in the corner and greeted and asked her if she could help me. She put her phone down annoyed and said yes with a heavy sigh like I was bothering her. Why would I want to migrant to your network with such service. After today I would rather actually leave your company and migrate to one with better service.

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Replies (1)
Cell C
Cell C's reply24 Oct 2015, 07:23
Official
Hello FBhayat01,

Thank you for notifying us of the above.

This is not the norm or standard of service we want for our customers as we continuously strive to keep our customers happy and satisfied. We will refer this matter to the store Manager to have this kind of behaviour rectified.

Sincere apologies for the manner in which this matter was handled and for the inconvenience caused.

Regards
Cell C | PN