KM
Kamilah M

1 reviews | Active since Jul 2017

09 Jul 2017, 16:08

Such terrible service

<p>Im so sick and tired of cell c. Empty promises and false information. I am so angry right now. This agent calls me to offer this amazing so called deal. Were i get 5gb but and addtional 5gb for free. For only R199. Which to me is good so i take it but now when i look on my statement its almost R800, but before that i had other problems so i called on the 7th of june to advise i no longer want it. I know how cell c is an they just give problems. Then when i call to cancel it the lady at retentions tells me she cant cancel it or she keeps trying to tell me shes guna sort out my problem give her few days. I just want this dam data contact cancelled with no extra charges since ive been treated like a dog an pushed around im so disgusted with cell c its pathetic. I would love to meet the ceo and tell them what a mock the company is. </p>

0
Replies (3)
Cell C
Cell C's reply10 Jul 2017, 07:21
Official

Hi Kirstin

We will ensure that this matter is sorted. You will be contacted shortly.

Apologies for the poor service and inconvenience caused.

Regards

Cell C | PN

KM
Kamilah M's update12 Jul 2017, 14:25
Reviewer Update

I would just like to say thank you to Mpho for his help solving my issue. Even though it may not have been a big issue to most people it was a very big issue for me. So thank you we need more people like u in the cell c customer care department. I would rate Mpho 10/10

Cell C
Cell C's reply12 Jul 2017, 14:53
Official

Thumbs up to Mpho for the awesome service!

We will certainly share your compliment with Mpho and his superior.

Have a lovely day further.

Regards

Cell C | PN