SM
Sthabiso M

1 reviews | Active since Aug 2016

24 May 2017, 12:19

such poor service

<p>Good day</p> <p>Please advise what going on here urgently,</p> <p> I’ve been trying to call Csurance and I haven’t been able to get through.</p> <p>I hold for 30mins every day and the call just gets cut, even on the weekend same thing happened.</p> <p>I really trying to track how far are you with my claim application as I haven’t received any feedback from you.</p> <p>You guys provide such poor service, even on my previous claim I had to log a complaint because you were unable to track my phone and had to wait 9 months for this to be sorted.</p> <p>Please attend to this urgently.</p> <p> </p>

0
Replies (3)
Cell C
Cell C's reply24 May 2017, 12:24
Official

Hi Troy

One of our team members will follow up on this matter with CSurance and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

SM
Sthabiso M's update24 May 2017, 13:07
Reviewer Update

Thank you

Cell C
Cell C's reply25 May 2017, 11:47
Official

As per communication, you have been advised on a way forward regarding this matter.

Regards

Cell C | PN