MK
Marchelle K
1 reviews | Active since May 2024
18 May 2024, 13:52
Such poor service
I purchased data through the Cell C website and although my bank balance decreased by the amount, my data never loaded onto my phone. I spoke to two customer care representatives who were unable to assist. I also emailed the Cell C customer care and no one has gotten back to me. I can’t believe how bad Cell C has become. I’m looking forward to moving to a different network!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
18 May 2024, 14:37Dear Marchelle Kilian,
Thank you for contacting us.
We apologize for the negative experience that you've had. Kindly advise when did you purchase the bundle and the value of the bundle.
Regards
Cell C | MM
Thank you for contacting us.
We apologize for the negative experience that you've had. Kindly advise when did you purchase the bundle and the value of the bundle.
Regards
Cell C | MM
Cell C's reply18 May 2024, 14:37
Official
Dear Marchelle Kilian,
Thank you for contacting us.
We apologize for the negative experience that you've had. Kindly advise when did you purchase the bundle and the value of the bundle.
Regards
Cell C | MM
Thank you for contacting us.
We apologize for the negative experience that you've had. Kindly advise when did you purchase the bundle and the value of the bundle.
Regards
Cell C | MM
MK
Marchelle K's updateReviewer Update
18 May 2024, 14:40I purchased it yesterday at approximately 15:30, R84 any time 1.2gb Data.
MK
Marchelle K's update18 May 2024, 14:40
Reviewer Update
I purchased it yesterday at approximately 15:30, R84 any time 1.2gb Data.
MK
Marchelle K's updateReviewer Update
18 May 2024, 17:05Thank you for getting back to me. How is it possible then that Cell C took my money for the data though? Shouldn’t the website have indicated that I could not purchase? It says ‘prepaid’ when I log on to the website
MK
Marchelle K's update18 May 2024, 17:05
Reviewer Update
Thank you for getting back to me. How is it possible then that Cell C took my money for the data though? Shouldn’t the website have indicated that I could not purchase? It says ‘prepaid’ when I log on to the website