MX
MBALI X

1 reviews | Active since Apr 2012

02 Jun 2015, 10:26

SUCH POOR SERVICE

SUCH POOR SERVICE FORM CELL C , I APP**** FOR A NEW PHONE CONTRACT ON THE 19TH OF MAY AND WAS BEING ASSISTED BY WELCOME THWALA , AND I SENT HIM ALL THE DOCUMENTS THAT WAS REQUESTED AND THEN HE TOLD ME THAT IT WAS APPORVED AND MY PHONE WILL BE DELIVERED WITHIN A WEEK, WHICH DID NOT HAPPEN , THEN I FOLLOWED UP TO FIND OUT , THEN I WAS TOLD THAT WELCOME MADE A MISTAKE ON THE APPLICATION AND HE HAD TO START ALL OVER AGAIN, THEN MY PHONE WILL BE DELIVERED BY LAST WEEK ALREADY AND STILL THAT WAS NOT DONE, NO FEEDBACK FROM CELL C , AND THEN TODAY I CALL THE CLL CENTRE NUMBER 084145 AND IM TOLD THAT MY PHONE CONTRACT IS STILL IN THE VALIDATION DEPARTMENT AND THEY WANT A CERTIFIED COPY OF ID ,IF I DINT CALL AGAIN I WOULDN'T HAVE KNOWN BECAUSE CELL C DOESN'T GIVE FEED BACK ON THEIR CUSTOMERS, AND BECAUSE OF THIS, I HAVE DECIDED TO CANCEL MY APPLICATION!!!

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Replies (1)
Cell C
Cell C's reply02 Jun 2015, 10:35
Official
Hello xabam,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN

Best regards,