1 reviews | Active since Apr 2017

20 Apr 2017, 12:39

Such Horrible service

<p>This is the worst insurance ever. I cancelled my insurance on the 10.01.2017 and every month they still debit my account, and every month I call them more than once and my calls keeps getting cut, and when i do get to speak to someone they also can't assist me. </p> <p>Eventually i reversed my payments and paid my cell phone contract directly and again cell c insurance took money from there now my line is disconnected as if I owe but this **** insurance keeps taking money and the worst part there is nobody that is reversing my money, I sent emails no body has even called me, but I keep getting sms saying my query is resolved with a reference number but i wonder what was resolved when nobody called me or responded to my emails.</p>

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Replies (6)
Cell C
Cell C's reply20 Apr 2017, 12:58
Official

Thank you for bringing this matter to our attention.

This is not the level of service we aim to provide. One of our team members will be in contact with you shortly for assistance.

We apologize for the trouble you have experienced in trying to resolve this matter.

Regards

Cell C | PN

Cell C
Cell C's reply21 Apr 2017, 09:35
Official

As per feedback this matter has been escalated to Finrite for assistance. Please provide the required documents for further assistance as requested by Natasha.

Regards

Cell C | PN

's update25 Apr 2017, 14:41
Reviewer Update

Good day,

I was told i will be sent an email with a reference number and i have not received and email with a reference number and also what i need to send.

My account number for cell c is ********** 56 can this be reversal be done by today, because i want my lines connected.

Cell C
Cell C's reply26 Apr 2017, 15:15
Official

Hi Janine

A follow up request has been sent and feedback will be provided.

Regards

Cell C | PN

's update29 Apr 2017, 16:10
Reviewer Update

I was told I will be refunded in 3 days and nothing. instead another debit order was done from c insurance. how worse can it get now.

's update03 May 2017, 11:44
Reviewer Update

Still no reply or even a call or even a resolution on above. mxm.