Such difficulty allocating a manual payment and then they debit my account again for same said manual payment.

Such difficulty allocating a manual payment and then they debit my account again for same said manual payment. I have made a manual payment on my cell c account on 19 December 2024 only to find out by the 27th that the payment has not been allocated and the debit order has gone off my bank account making that 2 payments for the month of December. First problem was getting the R810 payment allocated which took almost an entire week. Now they want to tell me that the second payment is going towards January's invoice which has not even been generated yet. How bad is this for service for a client of more than 10 years. Dealing with the call center people has become such a nightmare when they tell you there is nothing they can do and just log an escalation. Since all these telecomunication providers have outsourced all their call centers this has been an ongoing issue with arrogant agents or scripted responses. Believe me when I say I will not recommend cell c to anyone and will be canceling my contract at the end of the term.