Such an horrible company

I am writing to formally raise a complaint regarding my Cell C contract and the negative listing that has now appeared on my credit profile.

I have been contacting Cell C since 2025, requesting cancellation of this contract. Despite my numerous calls and requests, no action was taken. To my surprise, I have now discovered that I have been listed as being in default on my credit file. This is unacceptable and requires immediate investigation.

To provide context:

I was initially sold a SIM deal that had clearly been recycled. I received calls from unknown individuals, including late-night calls at 2am, from people trying to reach the previous owner. This was highly unprofessional and distressing. My data was depleted within just 8 days, which is highly questionable considering I work long hours and have access to Wi-Fi both at home and at work. I only used the SIM for approximately 3 months and then stopped using it entirely.

I am now being contacted by debt collectors and asked to pay additional amounts. I dispute this entirely. I will not pay for a service I am not using, especially given the issues I experienced from the beginning.

Additionally, the level of customer service I have received has been extremely poor, with no resolution and constant transfers between departments.

I am requesting the following as a matter of urgency:

A full investigation into this matter Immediate cancellation of the contract (if not already actioned) Removal of the default listing from my credit profile

I have received no responses although I have sent so many emails