1 reviews | Active since Dec 2014
Such a Disappointing experience
<p>I didnt want to actually write on hello peter about this, but i am unabe to get through to customer care, or the chat option online. So this will be the last time i contact support, if my issues can not be resolved then i want this contract canceled. i have complained a number of times about the signal in my area. and have been basically told i am on my own, i have been told about boosters , and roaming on vodacom, only to be told after my last call its the tower and too bad. when i took this contract, i checked and there was signal in my area, but apparently its still my fault if that information is incorrect or misleading. the amount of time i need to reboot and redownload wasting data is unacceptable. i need this issue resolved or my money back. the second issue i have is my data usage. i monitor my data usage , on my laptop, console and mobile device. yet i am being billed out of bundle usage, and i can honestly say i have not gone over. a perfect example is right now. where it shows i have 4 gigs left, but i have not used the router, and before i disconnected i checked my data and i had 10 gigs , now i have 4? after doing nothing? there is definitely a mistake and i will not be ****** because of a system glitch. I have never received such poor service from any service provider in my life. please change my opinion of this company</p>
We apologise for the poor network signal you have been experiencing and inconvenience caused. One of our team members will liaise with our network team and advise on a way forward.
Regards
Cell C | PN
Best regards,
We apologise for the poor network signal you have been experiencing and inconvenience caused. One of our team members will liaise with our network team and advise on a way forward.
Regards
Cell C | PN
Best regards,
