JB
Jeleikha B
1 reviews | Active since Nov 2023
18 Dec 2024, 13:57
Subscriptions not authorized being deducted
I have ported my cell C number to another subscriber, due to the ridiculous non approved amounts they were deducting for unknown subscriptions, not signed up for. Even now they are still charging to the alternate service provider the subscription fees. I know you have to wait a period pf 3 months for porting the number to be fully active, so they are still taking monies they are not entitled to
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Replies (3)
Cell C's replyOfficial
18 Dec 2024, 14:11Dear Jeleikha Bailey,
We sincerely apologize for the unpleasant experience and the issues you’ve encountered with unauthorized subscription charges depleting your airtime or funds.
Unfortunately, we are unable to access or investigate the subscriptions for the number you have ported out, as it is no longer active on the Cell C network. If you have another number that is still active on our network and experiencing similar issues, we can certainly look into it and assist further. However, you are welcome to dial *133*1# to cancel any unwanted subscriptions.
We regret the inconvenience caused and appreciate your understanding in this matter. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Kind regards,
Cell C | GM
We sincerely apologize for the unpleasant experience and the issues you’ve encountered with unauthorized subscription charges depleting your airtime or funds.
Unfortunately, we are unable to access or investigate the subscriptions for the number you have ported out, as it is no longer active on the Cell C network. If you have another number that is still active on our network and experiencing similar issues, we can certainly look into it and assist further. However, you are welcome to dial *133*1# to cancel any unwanted subscriptions.
We regret the inconvenience caused and appreciate your understanding in this matter. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply18 Dec 2024, 14:11
Official
Dear Jeleikha Bailey,
We sincerely apologize for the unpleasant experience and the issues you’ve encountered with unauthorized subscription charges depleting your airtime or funds.
Unfortunately, we are unable to access or investigate the subscriptions for the number you have ported out, as it is no longer active on the Cell C network. If you have another number that is still active on our network and experiencing similar issues, we can certainly look into it and assist further. However, you are welcome to dial *133*1# to cancel any unwanted subscriptions.
We regret the inconvenience caused and appreciate your understanding in this matter. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Kind regards,
Cell C | GM
We sincerely apologize for the unpleasant experience and the issues you’ve encountered with unauthorized subscription charges depleting your airtime or funds.
Unfortunately, we are unable to access or investigate the subscriptions for the number you have ported out, as it is no longer active on the Cell C network. If you have another number that is still active on our network and experiencing similar issues, we can certainly look into it and assist further. However, you are welcome to dial *133*1# to cancel any unwanted subscriptions.
We regret the inconvenience caused and appreciate your understanding in this matter. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Kind regards,
Cell C | GM
Best regards,
JB
Jeleikha B's updateReviewer Update
18 Dec 2024, 14:35The subscription message is coming from ***....... which is a Cell C number .This is on the number I Ported that the message is coming through on
JB
Jeleikha B's update18 Dec 2024, 14:35
Reviewer Update
The subscription message is coming from ***....... which is a Cell C number .This is on the number I Ported that the message is coming through on
Cell C's replyOfficial
18 Dec 2024, 15:02 Could you please confirm whether you have checked with your current service provider?
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
Cell C's reply18 Dec 2024, 15:02
Official
Could you please confirm whether you have checked with your current service provider?
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,