1 reviews | Active since May 2017

06 Dec 2021, 11:34

SUBSCRIPTION SERVICES ******** - Pay Back My MONEY!!!!!!

Cell C I have had a complaint 2 months ago about a billing complaint and yet I'm here again with another billing complaint!! Your services customer service is pathetic..your complaints resolutions services are pathetic. The agents who assist don't log calls and send you **** reference numbers how do you employ this caliber of people???

I took out the 100 GB month-to-month contract with you guys for R389 but I was debited for almost R600 on my bill due to subscription services activated on my account which I never ever signed up for. I called you guys on 4 occasions with no luck... tried to be assisted through Facebook messenger also no reply and arrogant agents. I received another statement with December account details that show that I'm still subscribed to these services after I was requested by your staff to do the cancellation via USSD. Can you please ****ing see that I get my money back and that this **** gets resolved ASAP!!! I will cancel all my debits orders with you if this does not get resolved I'm really really fed up with your **** service delivery!!!!!!

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Replies (3)
Cell C
Cell C's reply06 Dec 2021, 13:46
Official
Good day Angelo 

Thank you for getting in touch. 

Our Support team have been struggling to reach you. We will try calling again. 

^NT
's update06 Dec 2021, 15:22
Reviewer Update
They reached me yet again arrogant customer service consultants!!

The guy could not ee=ven assist me or help me with my query can you please ask someone senior to call me and assist. If no assistance is provided within the next 24 hours I will cancel my contract with you guys and put a stop order on your debit. I'm sick and tired of you guys taking your customers for fools!! Please pay back my money!!
's update07 Dec 2021, 12:59
Reviewer Update
Cell C can you please assist and provide me with feedback.