LK
LYNETTE K

1 reviews | Active since Nov 2012

02 Nov 2017, 08:59

SUBSCRIPTION / CONTENT SERVICES - NOT REQUESTED !!

ITS NOW THE 2ND TIME I AM BILLED FOR SUBSCRIPTION WHICH I DID NOT REQUEST, ORDER NOR SUBSCRIBE TO !!!!!! SUDDENLY OUT OF NOWHERE MY INVOICE REFLECTS AN EXTRA R504 ?? AND THEN TO TOP IT ALL AFTER GOING TO CELL C I AM TOLD THEY CANNOT CANCEL IT, NO I HAVE TO CANCEL THE SUBSCRIPTION WITH THE COMPANY THAT I AM SUBSCRIBING TO - DO YOU NOT UNDERSTAND CELL C THAT I HAVE NOT SUBSCRIBED TO ANYTHING????? SO HOW CAN THIS SUDDENLY APPEAR??? ALL I KNOW IS THAT CELL COMPANIES DO AS THEY PLEASE AND IF YOU DONT WATCH YOUR ACCOUNT CLOSELY YOU ARE CAUGHT FOR LOTS OF MONEY. I CANNOT UNDERSTAND HOW SERVICE PROVIDERS ARE GETTING AWAY WITH THIS. IN MY VIEW THIS IS ********** ??? YES OR NO??

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Replies (1)
Cell C
Cell C's reply02 Nov 2017, 09:13
Official

Good morning Lynette

You can dial *133*1# to manage your subscription services and to block all existing and future content billing.

We will get a consultant to assist.

Regards

Cell C | PN

Best regards,