Subscribers month to month LTE Application, switch over to Fibre.

Entered into the above contract with Cell C on the 4 September 2017, hoping to receive the same excellent service that I had received with my 2 mobile contracts. But I was so incorrect in assuming this.

On my application for fibre approval I was issued a LTE router that connected me without delay whilst my ONT order was being processed with openserve. I received a written confirmation from the Cell C consultant for 80GB at R499.00 per month for the LTE until the fibre became operational. However, my first account received on 31 October 2017, reflects a 40G package for R499.00. THIS SEEMS IMPOSSIBLE TO RESOLVE SINCE KNOW ONE SEEMS INTERESTED

On approval of my application which was in the 1st week of Sept 2017, I was advised that the relevant Fibre Network Operator (FNO) will contact me to deploy a technician to install my CPE (Customer Premises Equipment) at my earliest convenience. After 8 weeks still waiting. I have phoned Cell C on 2 different occasions to find out what the issue was and was told that I would be contacted by a representative from C cell. STILL HOLDING MY BREATH.

CELL C IF THIS TYPE OF SERVICE THAT CAN BE EXPECTED, YOU WELCOME TO COME COLLECT YOUR LTE AND I WILL BE MOVING ON TO A MORE RELIABLE PROVIDER.

Many thanks