Subscriber - Dealt with A Bad Hand By Cell C

04.09.2023 Firstly, I must express my complete disgust in which my query has been handled thus far by Cell C Repairs. I purchased my device (Samsung Z4) on a Cell C contract Plan in January 2023, also purchasing an original Samsung cover immediately after receiving my phone which was installed by an in-store consultant.

My phone showed an error message on the 19/08/2023 and just did not come on , thereafter I took the phone back to Cell C Greenstone for advi*****t. The store consultant who assisted me, even advised that since my purchase the phone is still in a brand new condition and was baffled as to what the problem could be. Now I get advised by Cell C’s appointed service partner that the device has “impact damage” and I will need to pay for damages of R13000. The marks on my phone is what they claim to have caused an impact damage , this is absurd because my phone was not dropped to have caused an impact damage. but marks s on the side of the phone is from using a protective silicone cover and this is a hinge phone obviously there will be marks on the hinge because op flipping the phone.

For an organization like Cell C, refusing to hear me out after sending mails after mails and not further investigating and to request a customer to pay for damages to a device, which was not damaged by the client, is not only ************, but blatant theft and dis regard for their subscribers on their part.

I sent mails to Cell C Customer Care and Samsung that I will not accept any charges and want someone from Cell C and Samsung senior management to view the device which is still under warranty and currently at the Cell C appointed service partner and they have not done anything.

In my opinion they don't care for their subscribers who does not have insurance.