YN
Yvon N
1 reviews | Active since Dec 2023
09 Sept 2026, 10:24
Submitted phone for ...
Submitted phone for repairs but they failing to book it
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
09 Sept 2026, 10:27Dear Yvon N,
We’re truly sorry to hear that you’ve been having difficulty getting your phone booked in for repairs. We understand how frustrating and inconvenient it can be to submit your device for repairs and still experience delays with the booking process. We’d like to help get this resolved for you.
Kindly provide us with your ID number so that we can verify your details and assist you further with the repair query.
Regards,
Cell C | LS
We’re truly sorry to hear that you’ve been having difficulty getting your phone booked in for repairs. We understand how frustrating and inconvenient it can be to submit your device for repairs and still experience delays with the booking process. We’d like to help get this resolved for you.
Kindly provide us with your ID number so that we can verify your details and assist you further with the repair query.
Regards,
Cell C | LS
Best regards,
Cell C's reply09 Sept 2026, 10:27
Official
Dear Yvon N,
We’re truly sorry to hear that you’ve been having difficulty getting your phone booked in for repairs. We understand how frustrating and inconvenient it can be to submit your device for repairs and still experience delays with the booking process. We’d like to help get this resolved for you.
Kindly provide us with your ID number so that we can verify your details and assist you further with the repair query.
Regards,
Cell C | LS
We’re truly sorry to hear that you’ve been having difficulty getting your phone booked in for repairs. We understand how frustrating and inconvenient it can be to submit your device for repairs and still experience delays with the booking process. We’d like to help get this resolved for you.
Kindly provide us with your ID number so that we can verify your details and assist you further with the repair query.
Regards,
Cell C | LS
Best regards,
YN
Yvon N's updateReviewer Update
09 Sept 2026, 19:43Id no: ***
***
For Leshaba PP
I've been calling with a promise nothing happened. Recently I was told that the phone does no longer belong to the store but to the insurance company Holland. Why didn't they say that from the beginning of that was the case? It's been 3months now and we are far from Pretoria, I work in Limpopo and can't just go back to the store to collect the phone and call insurance directly. The phone is with Cell C centurion mall. And I already paid the excess fee but nothing is happening. How do I pay for excess if the phone is not yet at repairs?
Hope I get assisted accordingly
***
For Leshaba PP
I've been calling with a promise nothing happened. Recently I was told that the phone does no longer belong to the store but to the insurance company Holland. Why didn't they say that from the beginning of that was the case? It's been 3months now and we are far from Pretoria, I work in Limpopo and can't just go back to the store to collect the phone and call insurance directly. The phone is with Cell C centurion mall. And I already paid the excess fee but nothing is happening. How do I pay for excess if the phone is not yet at repairs?
Hope I get assisted accordingly
YN
Yvon N's update09 Sept 2026, 19:43
Reviewer Update
Id no: ***
***
For Leshaba PP
I've been calling with a promise nothing happened. Recently I was told that the phone does no longer belong to the store but to the insurance company Holland. Why didn't they say that from the beginning of that was the case? It's been 3months now and we are far from Pretoria, I work in Limpopo and can't just go back to the store to collect the phone and call insurance directly. The phone is with Cell C centurion mall. And I already paid the excess fee but nothing is happening. How do I pay for excess if the phone is not yet at repairs?
Hope I get assisted accordingly
***
For Leshaba PP
I've been calling with a promise nothing happened. Recently I was told that the phone does no longer belong to the store but to the insurance company Holland. Why didn't they say that from the beginning of that was the case? It's been 3months now and we are far from Pretoria, I work in Limpopo and can't just go back to the store to collect the phone and call insurance directly. The phone is with Cell C centurion mall. And I already paid the excess fee but nothing is happening. How do I pay for excess if the phone is not yet at repairs?
Hope I get assisted accordingly
Cell C's replyOfficial
09 Sept 2026, 19:50Thank you for the details, our support team will contact you and assist accordingly.
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
Cell C's reply09 Sept 2026, 19:50
Official
Thank you for the details, our support team will contact you and assist accordingly.
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
Cell C's replyOfficial
09 Sept 2026, 19:53Thank you for the response.
We have escalated your query to the appropriate team, and you can expect to be contacted within 24 business hours. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
We have escalated your query to the appropriate team, and you can expect to be contacted within 24 business hours. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
Best regards,
Cell C's reply09 Sept 2026, 19:53
Official
Thank you for the response.
We have escalated your query to the appropriate team, and you can expect to be contacted within 24 business hours. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
We have escalated your query to the appropriate team, and you can expect to be contacted within 24 business hours. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
Best regards,
YN
Yvon N's updateReviewer Update
11 Sept 2026, 09:53Thank you so much for the fast handling of the matter and clearing the misunderstanding. I hope it be fully resolved soon, I just can't wait for the device to be repaired because it's been too long since I've been without a phone.
I appreciate the assistance
I appreciate the assistance
YN
Yvon N's update11 Sept 2026, 09:53
Reviewer Update
Thank you so much for the fast handling of the matter and clearing the misunderstanding. I hope it be fully resolved soon, I just can't wait for the device to be repaired because it's been too long since I've been without a phone.
I appreciate the assistance
I appreciate the assistance
Cell C's replyOfficial
11 Sept 2026, 10:01Dear Yvon Nkgatho,
Thank you for your kind feedback. We’re glad we could help clarify the misunderstanding and move the matter forward. 🧡 We completely understand your frustration, especially after being without your device for such a long time.
We’ll continue following up with the relevant team to ensure the repair process progresses and that you receive an update as soon as possible. We sincerely appreciate your patience and understanding while we work towards resolving this matter.
You can also share your experience with us on HelloPeter.
Cell C | BMT
Thank you for your kind feedback. We’re glad we could help clarify the misunderstanding and move the matter forward. 🧡 We completely understand your frustration, especially after being without your device for such a long time.
We’ll continue following up with the relevant team to ensure the repair process progresses and that you receive an update as soon as possible. We sincerely appreciate your patience and understanding while we work towards resolving this matter.
You can also share your experience with us on HelloPeter.
Cell C | BMT
Best regards,
Cell C's reply11 Sept 2026, 10:01
Official
Dear Yvon Nkgatho,
Thank you for your kind feedback. We’re glad we could help clarify the misunderstanding and move the matter forward. 🧡 We completely understand your frustration, especially after being without your device for such a long time.
We’ll continue following up with the relevant team to ensure the repair process progresses and that you receive an update as soon as possible. We sincerely appreciate your patience and understanding while we work towards resolving this matter.
You can also share your experience with us on HelloPeter.
Cell C | BMT
Thank you for your kind feedback. We’re glad we could help clarify the misunderstanding and move the matter forward. 🧡 We completely understand your frustration, especially after being without your device for such a long time.
We’ll continue following up with the relevant team to ensure the repair process progresses and that you receive an update as soon as possible. We sincerely appreciate your patience and understanding while we work towards resolving this matter.
You can also share your experience with us on HelloPeter.
Cell C | BMT
Best regards,