Subject: Multiple Issues with Cellc - Overcharging, Unfulfilled Promises, and Poor Customer Service*

*Subject: Multiple Issues with Cellc - Overcharging, Unfulfilled Promises, and Poor Customer Service*

Dear Hello Peter,

I'm writing to report my frustrating experiences with Cellc, a company I've given multiple chances to rectify their mistakes. Unfortunately, the issues persist.

*Incidents:*

1. *Unauthorized Debit*: On The 15/12/2024, Cellc called me to upgrade my data sim card to 50GB, quoting R170+. However, they debited R2,397 instead of the agreed-upon R1,752. 2. *Previous Overcharging*: Similar incidents occurred with my Y9S and Huawei Y9A phone purchases, requiring multiple calls and transfers to resolve. 3. *Undelivered Items*: My laptop purchase included a router and data, which were never delivered. 4. *Unfulfilled Promises*: My Purer 70 purchase included a screen protector, watch, and airbags, none of which were received.

*Pattern of Poor Service*:

Despite my patience and forgiveness, Cellc continues to disappoint. I've lost trust in their ability to provide reliable service and honor agreements.

*Request*:

I demand:

1. A full refund of the unauthorized debit (R2,397 - R1,705 = R692) 2. Investigation into Cellc billing and customer service practices 3. Ensured delivery of promised items ( screen protector, watch, and airbags) 4. Compensation for the inconvenience and frustration.Cancel the data plan.,,😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡